Support Engineer (Tier 2)

Description:

KMS Lighthouse - international IT product company that provides AI-Powered Knowledge Management system for large corporations as Pepsi Co, Bank of America, 7-Eleven, Банк ВТБ, Tutu.ru, Tele2, DHL etc. We create groundbreaking solutions and become the world's leader in the field.

• Enjoy the friendly atmosphere in our Russian subsidiary with the financial back of a big International IT company
• KMS Lighthouse has been creating SAAS solutions since 2011
• Work on innovative patent concept
• Full employment, medical insurance & welfare events

We are growing at our R&D center and we are looking for a strong Support Engineer to join our team:

Duties and responsibilities:

• Installing and updating our application (on the cloud and customer environments)
• Researching logs, finding reasons for the inoperability of the application
• Communication with customers
• Creating tickets for developers with a detailed problem description (logs, screenshots, videos etc.)

Requirements:

• Knowledge in Linux administration and scripting
• Knowledge in Windows administration
• Experience working with Microsoft Azure or other Cloud Providers
• Experience working with Virtualization systems (VMWare or other)
• Good English level

Benefits:

• International project and interesting tasks
• Official employment according to the Labor law with "White" stable salary
• Free English courses
• Opportunity for career growth based on employee performance
• Health insurance (incl. dental service)
• Free Professional trainings/courses (improvement of Hard and Soft skill)
• Business trips between our branches
• Flexible working hours
• 100% sick leave compensation
• Comfortable office
• Hybrid schedule ( 2/5 office)
• Big semi-annual corporate events + regular parties at the office