Novakid Inc

SMM Support Manager (Turkey)

До 1 000 USD
  • Турция
  • Полная занятость
  • Удаленная работа
  • От 1 года до 3 лет

Novakid is an English language school for children 4-12 years old, which allows children to remotely learn a foreign language according to a teaching program that meets European CEFR standards on an equal footing with their English-speaking peers (Novakid teachers are native speakers from the US, UK and other countries). We are an advanced IT company of 400+ professionals.

We are looking for an Support manager (SMM) with knowledge of Turkish at the advanced / bi-lingual level.

Duties:

  • Check and respond to direct messages and comments on FB and IG promptly.

  • Engage with subscribers, answer their queries, and provide information about the product.

  • Maintain a polite and professional tone in all interactions.

  • Actively engage with potential customers and offer them a trial lesson.

  • Send follow-up messages to interested leads who haven't yet committed to a paid lesson.

  • Follow the sales script and funnel to convert leads into paying customers.

  • Address objections and provide additional information as needed.

  • Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria)

  • Address negative comments or complaints professionally and empathetically.

  • Attend team meetings and training sessions to enhance skills and knowledge.

  • Follow company guidelines and policies regarding communication, sales, and customer interactions.

Requirements:

  • Knowledge of English (at least B2, C1+ is better);
  • Knowledge of Turkish- Advanced (at least C1/C2);
  • Experience of working in a language school welcome;
  • Experienced PC user;
  • Organizational skills;
  • Ability to work with a lot of information;
  • Responsibility and care;

Conditions:

  • Remote work, any location;

  • 40 hours per week;

  • Interesting and promising project, please contact us!