Novakid is an English language school for children 4-12 years old, which allows children to remotely learn a foreign language according to a teaching program that meets European CEFR standards on an equal footing with their English-speaking peers (Novakid teachers are native speakers from the US, UK and other countries). We are an advanced IT company of 400+ professionals.
We are looking for an Support manager (SMM) with knowledge of Turkish at the advanced / bi-lingual level.
Duties:
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Check and respond to direct messages and comments on FB and IG promptly.
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Engage with subscribers, answer their queries, and provide information about the product.
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Maintain a polite and professional tone in all interactions.
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Actively engage with potential customers and offer them a trial lesson.
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Send follow-up messages to interested leads who haven't yet committed to a paid lesson.
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Follow the sales script and funnel to convert leads into paying customers.
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Address objections and provide additional information as needed.
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Manage social media contests on FB and IG (respond to participant queries, and select winners based on predetermined criteria)
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Address negative comments or complaints professionally and empathetically.
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Attend team meetings and training sessions to enhance skills and knowledge.
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Follow company guidelines and policies regarding communication, sales, and customer interactions.
Requirements:
- Knowledge of English (at least B2, C1+ is better);
- Knowledge of Turkish- Advanced (at least C1/C2);
- Experience of working in a language school welcome;
- Experienced PC user;
- Organizational skills;
- Ability to work with a lot of information;
- Responsibility and care;
Conditions:
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Remote work, any location;
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40 hours per week;
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Interesting and promising project, please contact us!