Community Manager

Flowwow is a gifts and flowers marketplace. With over 15,000 sellers in 1200+ cities worldwide, we offer a vast array of products, from fresh flowers and gourmet treats to home decor and unique gifts. Our platform enables customers from anywhere in the world to order gifts and enjoy smooth service.

As a certified IT company, we are dedicated to creating high-quality, user-friendly services that bring joy to millions of people globally. Since 2021, we've experienced impressive growth, doubling in size across most key metrics, including our team. In 2023, we were recognised as one of the top ten employers in the medium-sized business segment by Habr.

We keep growing globally, and are currently looking for a Community Manager to join our team. We are looking for a manager who focuses on results and numbers in work, have high writing skills, pay attention to details, and want to immerse yourself in working with communities in the UAE.

Key Responsibilities:

• participate in the development of the community strategy with a focus on the educational formats;
• prepare and post content on WhatsApp community (both informal everyday chat and larger content pieces) as part of their community engagement calendar;
• moderate the discussions in the community;
• organize and manage online events for sellers, such as educational sessions, networking events, and themed meetings;
• support sellers’ initiatives and assist in developing interest-based group;
• recruit sellers for collaborative projects with flowwow;
• monitor community engagement and ensure a positive and active atmosphere;
• research and collaboration within the community to feed into other parts of the business, like Customer Service, Product, and Sales.

Key Qualifications:

• work experience in the field of community management, business development or reputation management for at least 2 years;
• English level – Advanced (C1+);
• knowledge of Spanish or Turkish is a plus;

• experience working with entrepreneurs and small businesses;

• excellent communication skills and the ability to build trusting relationships;

• skills in organizing online events and managing communities;

• initiative, empathy, and a genuine desire to support community members.

Please add a cover letter when you apply for this role. Thanks!

We offer:

• remote work or a modern, comfortable office in the heart of Moscow/St. Petersburg;

• a comprehensive IT-benefits package;

• compensation for work-related equipment you buy;

• an opportunity to cover the sports activities;

• enhanced healthcare coverage;

• an opportunity to take educational courses/trainings at the company expenses;

• subscription to an online mental health support service offering psychological counselling (if necessary);

• a corporate loyalty program offering personal discounts on Flowwow services and partner benefits;

• a vibrant internal community where you can share knowledge and skills, participate in events, and feel part of the team even when working remotely.

Our values:

Care and compassion: our product is built on people's desire to bring joy to each other and be together. As long as there is love, Flowwow will have users.

Growth and development: Flowwow is rapidly expanding and actively supports employee initiatives.

A culture of mutual support: our team is dedicated and passionate over what they do.

Openness to change: everyone is encouraged to take initiative, suggest new ideas, and see the impact of their contributions.

Philanthropy: one of Flowwow's goals is to make a positive impact on people's lives. We are committed to social responsibility and participating in charitable initiatives.