We are an iGaming company with more than three years of experience and a team of 1000+ specialists.
Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.
The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations.
Key Responsibilities:
Managing four sub-departments within the customer support division.
- Recruiting, onboarding, mentoring, and developing the support team.
- Developing and implementing processes, procedures, and quality standards.
- Monitoring team performance and ensuring adherence to key metrics (CSAT, response time, etc.).
- Managing support tools, including HelpDesk, Live Chat, and other platforms.
- Ensuring high customer service standards in a 24/7 dynamic environment.
- Collaborating with other departments (Antifraud, Product, Design) to enhance the customer experience.
Required Experience:
- 2+ years of experience in a similar role (iGaming industry experience is a strong advantage).
Skills and Competencies:
- Proven experience in team management and strong leadership skills.
- Experience in hiring, onboarding, and developing employees within a team.
- Deep understanding of customer service processes, quality standards, and control mechanisms.
- Strong problem-solving and crisis management skills.
- Excellent communication and interpersonal abilities.
- Flexibility and the ability to adapt to a fast-paced environment.
- Basic knowledge of PSPs and payment provider operations in iGaming (P2P, acquiring, cryptocurrency methods).
Technical Requirements:
- Proficiency in GSuite (Gmail, Drive, Calendar, etc.) and Microsoft Office (Outlook, Teams, etc.).
- Experience with customer support tools (Live Chat, Intercom, HelpDesk, or similar).
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Experience working with custom CRM systems.
Why you should join us:
- We work remotely: Mon-Fri, from 10:00 to 19:00 (UTC+2) – save time by avoiding commuting.
- Paid vacation and sick leave – we care about your health and timely rest. Additionally, you will have a day off in honor of your Birthday.
- Competitive salary – your contribution will be properly valued.
- Participation in company internal events – knowledge exchange among colleagues and enhancing your expertise.
- Freedom from micromanagement and rigid hierarchies – we make decisions quickly, and you can always reach out for advice directly from any team member.
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100% guaranteed professional development and acquisition of new skills.
As a team, we are constantly striving to be the best among our competitors! We offer a dynamic, forward-thinking work environment within a profitable company. We recognize that our specialists and managers are crucial to our success and are always ready to support their initiatives.
Join the best!