
Fuse Service Inc.
Operator
- Грамотная речь
- Телефонные переговоры
- Английский язык
- CRM
- Консультирование клиентов по телефону
- входящие звонки
- Ведение клиентской базы
- работа с физическими лицами
- Навыки телефонных продаж
- Работа с претензиями
- Phone Calls
- Taking Calls
- non voice channels
- Sales Skills
- Поиск информации в интернет
- оформление заказов
- Работа с клиентами
- Точность и внимательность к деталям
- Клиентоориентированность
- B2C продажи
- Грамотность
- Уверенный пользователь ПК
- исходящие звонки
- Консультирование клиентов
- Пользователь ПК
- Работа в команде
- Грамотная устная и письменная речь
- Деловая переписка
- Ведение переговоров
- Навыки продаж
- Английский — C1 — Продвинутый
Please, write your current location in the cover letter.
Responsibilities:
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Handling inbound and making outbound calls, managing non-voice channels (chats, SMS, email)
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providing customer service and information about company services
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processing service requests for technician visits, scheduling technician appointments
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collecting payments from customers after services are completed, and acting as a liaison between customers and technicians
Required skills:
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You are fluent in English (C1/C2 levels both in verbal and written communication). Good pronunciation is highly needed.
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You are fluent in Russian (С2 level).
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You have high learning ability, information retrieval skills and high communication skills.
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You are friendly and strongly customer-oriented.
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You are hard-working and attentive.
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You are proactive and accomplished.
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PC knowledge at the level of a confident user
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Working environment from home should be the following: enclosed room (quiet place without outside noise), personal computer (laptop), headset (headphones with microphone, with noise pressure function), high-speed (stable) home Internet.
Desirable/Is welcome
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Technical or linguistic education.
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Experience as a contact center operator (remote or in-house)
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Experience as a service specialist.
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Experience in international projects involving the use of live English speech
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Experience in sales of services (not goods), the experience of warm and hot sales.
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Experience in working with any CRM software.
We offer:
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Remote position
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5/2 schedule. 4, 6, 8, or 12-hour shifts during the week, (40 hours per week), flexible weekends
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2 months of probationary period.
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Salary is 1000$ for a probationary period, after $1000 (hourly for 40 hours per week) + bonuses (0.45-0.5% for each successful bid, 1500-2500 on average overall).