Responsibilities:
- Working with a group of remote operators;
- Organizing the effective work of the group in order to achieve key performance; indicators;
- Assistance in training and adaptation of new employees;
- Providing information and consulting support to group employees;
- Maintaining and motivating operators in the group, increasing their productivity;
- Monitoring the quality and efficiency of the group operators.
Requirements:
- Experience as a senior operator, supervisor in a contact center for at least 1 year;
- Experience working with remote operators will be an advantage;
- Strong leadership skills, ability to work in a team;
- Ability to analyze large amounts of information;
- Computer literacy: knowledge of office applications.
- Knowledge of languages: English (C1), German (C1)