SCOPE:
The role of the Spa Director is to provide leadership by providing cutting edge advice, answering questions, participating in special groups and facilitating communication and shared best practices.
COMPETENCIES:
The ideal person is the one with the ability to give practical advice on creating a tasteful spa environment, and translate that into eye for detail and crispness. The person should understand market trends and have a proven track record for collaborating with Directors of Marketing to put together sound business plans and supporting action steps. He is articulate and confident, able to advocate the importance and relevance of the spa experience in both out urban and resort locations.
QUALIFICATION REQUIREMENTS:
- Excellent reading, writing and oral proficiency in the English language;
- Minimum 3 years management experience in a luxury Spa;
- Consistently exceeds expectations as Spa Director;
- Demonstrates superior knowledge of spa, wellness and holistic modalities;
- Thorough knowledge of 5-star service standards, effective application of spa staffing models;
- Proven ability to create and implement spa service menus, effective retail management, successful marketing strategies, and demonstrated ability to project costs, revenue and to adhere to the budget that supports monthly / annual financials;
- High peer credibility.
JOB FUNCTIONS:
- Manage and oversees Spa Department;
- Ensures the training of the Spa staff to exceed standards. Ability to work with Learning Manager and Designated Trainers to achieve the best possible learning environments for spa staff;
- Works with and supervises professional personnel;
- The ability to maintain operating criteria/spa concepts and be responsible for the coordination and scheduling of all Spa related services in relation to consistency with policies, philosophy and objectives for the Spa;
- The ability to interview and select job applicants as well as effectively supervise, discipline, mentor and give performance evaluations for Spa employees;
- The ability to participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service;
- The ability to communicate with other departments to ensure a supporting team of professionals;
- The ability to communicate on all levels with staff, colleagues and management;
- The ability to convey clear instructions and guidance to staff and establish working relationships that attain a high level of effective employee morale;
- The ability to develop and enhance programs and policies to ensure employers of choice and retention of high performers and high potential Managers;
- The ability to mentor and develop the technical and assessment skills.
CONDITIONS:
- Competitive salary;
- Attractive benefits package;
- High corporate culture;
- Career opportunity