What to do:
- Build an effective customer support system from scratch and turnkey: from hiring to team development;
- Automate processes and implement structures that are easily scalable;
- Dig deep into the customer experience: analyze feedback, identify bottlenecks, form suggestions for improvement;
- Customize and develop ticketing systems: automate, collect metrics, generate reports;
- Take on the solution of non-standard client cases, monitor compliance with KPIs;
- Develop internal expertise: update knowledge base, mentor employees.
Requirements:
- 4+ years in customer service in the B2C market;
- Excellent knowledge of support tools;
- Ability to structure information, write clear documentation;
- Leadership skills and confident interaction with the team;
- English at least C1 level - needed for daily work.
Conditions:
- Fully remote work with a flexible schedule;
- Financial motivation: bonuses, gifts, nice perks;
- The possibility of official or alternative registration;
- Paid vacation and friendly atmosphere.