
Person Hunters, ООО
After Sales Manager (automobile industry)
От 26 000 000 UZS
- Обращение с технической документацией
- Обучение персонала
- Составление договоров
- Согласование договоров
- Экономическое обоснование
- Деловая коммуникация
- Техническое обслуживание оборудования
- Выездное обслуживание оборудования
- Обратная связь
- постпродажное сопровождение
- разработка стандартов обслуживания
- оптимизация процессов
- Английский — B2 — Средне-продвинутый
An After Sales manager is urgently needed in the international automobile industry!
Requirements:
- Education: Bachelor degree or above, major in marketing, automobile service or related.
- Experience: at least 3 years of relevant work experience, including 2 years of management experience.
- Language: Good English or Chinese listening, speaking, reading and writing skills are required.
- Skills: Excellent customer service skills, communication skills and team management skills.
- Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system.
- Computer skills: proficient in MS Office suite and CRM system.
Job Responsibilities:
- Responsible for agent service operation construction guidance, business supervision and management assessment;
- Responsible for the sorting, implementation and optimization of specific service processes and businesses, and continuously improve the service operation level of agents;
- Assist department manager in formulating service standards and procedures, and supervise their implementation.
- Analyze service data and provide decision support for management.
- Regularly train service personnel to enhance their service awareness and skills.
- Responsible for the planning, organization and implementation of department-level training plans of after-sales service department;
Work Conditions:
- Work schedule: 5/2 from 9:00-18:00
- Office location: city center
- Lunch at the company's expense
- Decent salary