Person Hunters, ООО

After Sales Manager (automobile industry)

От 26 000 000 UZS
  • Ташкент
  • Полная занятость
  • Полный день
  • От 3 до 6 лет
  • Обращение с технической документацией
  • Обучение персонала
  • Составление договоров
  • Согласование договоров
  • Экономическое обоснование
  • Деловая коммуникация
  • Техническое обслуживание оборудования
  • Выездное обслуживание оборудования
  • Обратная связь
  • постпродажное сопровождение
  • разработка стандартов обслуживания
  • оптимизация процессов
  • Английский — B2 — Средне-продвинутый

An After Sales manager is urgently needed in the international automobile industry!

Requirements:

  • Education: Bachelor degree or above, major in marketing, automobile service or related.
  • Experience: at least 3 years of relevant work experience, including 2 years of management experience.
  • Language: Good English or Chinese listening, speaking, reading and writing skills are required.
  • Skills: Excellent customer service skills, communication skills and team management skills.
  • Knowledge: familiar with the automotive industry service process and customer satisfaction evaluation system.
  • Computer skills: proficient in MS Office suite and CRM system.

Job Responsibilities:

  • Responsible for agent service operation construction guidance, business supervision and management assessment;
  • Responsible for the sorting, implementation and optimization of specific service processes and businesses, and continuously improve the service operation level of agents;
  • Assist department manager in formulating service standards and procedures, and supervise their implementation.
  • Analyze service data and provide decision support for management.
  • Regularly train service personnel to enhance their service awareness and skills.
  • Responsible for the planning, organization and implementation of department-level training plans of after-sales service department;

Work Conditions:

  • Work schedule: 5/2 from 9:00-18:00
  • Office location: city center
  • Lunch at the company's expense
  • Decent salary