What you’ll do
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Be the go-to person for our rental partners: support, solve, explain — with clarity and care
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Handle inquiries, follow-ups, and escalations with empathy, structure, and full ownership
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Collaborate with internal teams (product, operations, finance, etc.) to ensure smooth processes and partner satisfaction
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Manage multiple systems and tools at once — from Google Sheets and Slack to Asana and product dashboards
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Keep accurate and up-to-date records across all channels
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Handle both incoming partner requests and outgoing updates, reminders, and proactive communications
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Communicate consistently — even if you’re saying the same thing five times, you do it with the same patience and professionalism
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Switch seamlessly between different tasks, priorities, and departments without losing focus
What we’re looking for
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You work fast — but never lose sight of details
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You’re highly self-organized, engaged, and able to stay on top of multiple requests across different systems
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You’re comfortable switching between different tasks, tools, and priorities in a fast-paced environment
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You write and speak clearly, respectfully, and with empathy — even when things get tense
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You know your way around Slack, Asana, Google Sheets, and are comfortable working closely with product and operational tools
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You’re proactive — you don’t wait for reminders to get things done, and you take ownership from start to finish
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You’re not afraid to say “I’m not sure” — because you’ll quickly figure it out, confirm it, and explain it clearly