Junior Support Agent

We continue to expand the team and is looking for a PSP Support Agent. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:

• Processing requests from customers and payment systems in the Jira Help Desk system, as well as by mail.
• Maintaining the efficiency of payment systems.
• Interaction with payment systems.
• Analysis and identification of patterns in problems with payments with subsequent reporting.
• Interaction with related departments (2nd line, Finance, Account managers, B2C...).
• Working on a shift schedule 2/2 (shift 12 hours, there are also night shifts (2-4 per month)).

Requirements:

• Higher or incomplete higher education, preference for graduates of technical universities.
• English, not lower than Upper Intermediate.
• Experience with payment systems preferred.
• Experience in support with helpdesk systems is desirable.
• Experience in technical support (1st or 2nd line) will be a plus.
• Knowledge of the basics of WEB architecture will be a plus.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private Insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day Off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events