General Manager

Уважаемые соискатели, мы принимаем к рассмотрению резюме только на английском языке (так как отбор кандидатов проводят наши зарубежные коллеги).

Dear applicants, we accept CVs for consideration only in English (since the selection of candidates is carried out by our foreign colleagues).

We are looking for a General Manager to join Domina Group in Russia!

The mission of the General Manager

The General Manager will be responsible for the strategic initiatives of the assigned hotel tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical, and entrepreneurial; creating memorable moments for our guests, and fostering an empowered environment for the team whilst working closely with all key business partners in order to achieve quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.

Key roles and responsibilities:

• Ensure the smooth running of the hotel, where all areas of the business are managed and the guest service experience is delivered to the highest levels, ensuring both property and company standards are attained and adhered to
• Owner of the hotel budget, business, and sales plans, ensuring that all areas of the business are controlled. Maximizing sales and profit, business opportunities, and brand reputation, productivity and performance
• Working proactively with all key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to inquiries and problem resolution
• Build and maintain effective working relationship with all key stakeholders and business partners both internal and external ensuring that all communications and activities are controlled and undertaken in a timely manner
• Develops and implements strategies where key hotel metrics are identified, communicated, and delivered and where reports and tracking tools are reviewed and acted upon to ensure that strategies and initiatives are attained or exceeded
• Working with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance whilst reflecting and promoting the company culture and values
• Reviews and scrutinizes business activities, in accordance with company policy, objectives, and best practices, providing recommendations that will drive financial performance and provide added value
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for an internal and external audit, performing follow-up as required

• Proven experience in a General Management or Senior Management position

• Outstanding analytical and strategic skills in improving the business from a financial perspective

• Strong problem-solving capabilities with the ability to adapt to changing environments

• Excellent leadership skills with a hands-on approach and lead-by-example work style

• Commitment to exceptional guest service with a passion for the hospitality industry

• Ability to find creative solutions, offer advice, and recommendations

• Personal integrity, with the ability to work in an environment that demands excellence, time, and energy

• Strong communication and listening skills, excellent speaking, reading, and writing skills

• Experience in Moscow and St.Petersburg market considered as advantage

• Excellent ability to work collaboratively across functions and cultures in a global environment

• An open, positive, and communicative personality

• Ability to handle multiple challenging priorities and assignments

• Minimum education: National academic qualifications

• Minimum experience: 5+ years of relevant experience in hospitality management

• Language skills: Fluent Russian and very good command of written and spoken English