КейДев
VIP Coordinator
Не указана
- Навыки межличностного общения
- Точность и внимательность к деталям
- Умение работать в коллективе
- Ведение переписки
- Деловая коммуникация
- Деловое общение
- Деловая переписка
- Английский — B1 — Средний
We're looking for a VIP Coordinator to join our VIP Department.
Responsibilities:
- Communicate with VIP and pre-VIP clients via messengers, email, and chats.
- Provide prompt assistance with account-related issues, payments, and promotions.
- Build and maintain a trust-based relationship with clients.
- Resolve conflicts with professionalism and within company guidelines.
- Collaborate with CRM, payments, and operations teams to ensure smooth processes.
- Maintain a high level of customer satisfaction and loyalty.
Requirements
- Minimum of 1 year of experience in customer support or client-oriented teams.
- Native Russian speaker with excellent written communication.
- English: B1 or higher (for understanding internal systems and cross-department communication).
- Strong communication skills — ability to build trust and conduct confident, polite dialogue.
- Basic knowledge of payment methods (bank cards, P2P, cryptocurrency).
- Experience working in CRM/support platforms.
- Stress resilience and ability to work in multitasking mode.
- Willingness to work on a shift schedule.
Nice to Have:
- Experience working with VIP or high-value clients.
- Understanding of CIS market specifics.
- Experience in conflict resolution.
We will tell you more about all the benefits on the interview :)
This position is planned to be created (promising).