Technical Operations Manager

Overview:

We continue to expand the team and are looking for a Technical Operations Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

Responsibilities:

• Handling technical operations requests from first line support about transactions issues and Payment Methods work.
• Roll out a customization of new Clients Customization Payment Methods on the Client’s website.
• Technical troubleshooting about transactions and Payment Methods.
• Maintaining the efficiency of payment systems.
• Interaction with payment systems.
• Analysis and identification of patterns in problems with payments with subsequent reporting.
• Interaction with related departments (2nd line, Finance, Account managers, B2C…).

Requirements:

• Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line).
• Clear understanding of how the Payment System works.
• Strong knowledge of transactions flow.
• Knowledge of the basics of WEB architecture.
• Higher or incomplete higher education, preference for graduates of technical universities.
• Native Russian; English proficiency level B2 or higher.
• Knowledge of the basics in programming (data types/basic operators/functions).

Nice to have:

• Experience with JIRA, Jenkins, Gitlab.
• Experience with monitoring systems (ELK).
• Understanding of information and application security, SSH, and access credentials.

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private Insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day Off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events