Responsibilities:
- welcome and greet guests
- register and check guests in
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- listen and respond to guest queries and requests both in-person and by phone
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- complete and maintain any incident reports, daily activity reports or other reports requested by management
- close guest accounts and check guests out
- process accurate payment of guest accounts
- monitor visitors to the hotel
- enforce rules and policies of the hotel
- maintain a neat and orderly front desk and reception area
Requirements:
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1+ year experience working in a hotel receptionist or guest services role
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High school diploma, or suitable equivalent
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Proficient in Microsoft Office Suite and other necessary computer programs
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Solid written and verbal communication skills
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Fluency in English, Russian and Kazakh
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Ability to maintain a positive, friendly attitude even under high pressure
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Excellent organizational and multitasking skills
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Professional attitude and appearance