Responsibilities:
- Assist in the day-to-day operations of the Front Office
- Manage telephone, fax and enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservation Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team.
Qualifications :
- Good organizational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the Reservations/Sales function within the hotel/leisure sector
- Fluent knowledge of English language.