-English level B2–C1 minimum, with good pronunciation.
-Quiet, isolated workspace
-Personal computer or laptop
-Headset with microphone
-Stable high-speed internet
-Preferred: Experience working as a call center operator
-Answer incoming calls, process customer requests and inquiries via all non-voice channels (email, chat, SMS), and provide consultations about services and pricing.
-Create and schedule customer service requests for technical specialists.
-Coordinate communication between technicians and customers, and provide support for any arising issues.
-Handle conflict situations with customers.
-Make outgoing informational calls when needed.
-Stress resistance and multitasking
-Spanish at B1 level or higher will be a significant advantage