Real People. Real Impact. One Crazy-Good Team.
Let’s Start With a Hello
We’re looking for a Call Center Specialist who speaks both English and Portuguese, knows how to connect with people, and isn’t afraid of high-volume outreach. If you’re experienced in making calls, handling objections, and (bonus!) know the gambling/betting space — welcome aboard.
Who We Are
We’re an international iGaming company scaling fast across global markets. Our team believes in speed, clarity, and human connection. We don’t just call leads — we build relationships and guide players through the first steps of their journey.
Our culture?
Fast-paced and efficient.
People-centered and proactive.
Built on results, not scripts.
Supportive, goal-driven, and always human.
What You’ll Be Doing (Call Center Specialist – EN/PT)
- Conducting outbound calls to users, leads, and warm databases.
- Supporting users with onboarding questions, bonuses, and basic navigation.
- Building trust and converting conversations into engagement.
- Maintaining high call volumes with clear communication and professionalism.
- Logging feedback, outcomes, and user insights for continuous optimization.
- Collaborating with CRM, support, and marketing teams for alignment.
What Makes You a Great Fit
- 6+ months of experience in outbound calling, telesales, or user support.
- Fluent in Portuguese and English (spoken and written).
- Confident communicator who thrives in live conversation.
- Bonus: experience in gambling / betting / iGaming.
- Resilient, proactive, and fast on your feet.
- Comfortable working with scripts, but not tied to them — you adapt and connect.
- Focused on results and respectful communication.
What’s In It for You
- High-volume role in a fast-scaling international brand.
- 100% remote format.
- Full-time, 5/2 schedule (flexible start time possible).
- Competitive salary — discussed at interview stage.
- Real impact, clear KPIs, and space to grow within the support/retention team.
- Collaborative team culture with fast feedback loops and strong support.
Let’s Wrap It Up
If your headset is ready, your voice is confident, and you know how to turn a cold contact into a warm conversation — this is your next move.
Let’s talk.