Менеджер по обучению и контролю качества / Learning and Quality Assurance Manager

Four Seasons Hotel Moscow is looking for a true service-oriented professional interested in learning and quality assurance sphere to join our People & Culture team.

Job summary:

• Learning needs analysis;
• Organization and execution of training activities: onboarding, operational learning, soft skills workshops;
• Organization and control of training activities with 3rd parties: from contractor search to post training follow-up;
• Hotel team development: from performance review cycle - to mentorship program execution;
• Participation and assistance in employee relations activities: corporate Newspaper, presentations for operational meetings and town halls, etc.

Position requirements:

• At least 2 years' experience in training / development. Hospitality background is preferable;
• Experience in operating departments (F&B Service, Front Desk etc.) is a must;
• High passion for service;
• Excellent presentation skills;
• Charismatic, highly motivated and resourceful;
• English upper-intermediate