Супервайзер Отдела по работе с гостями/Guest Relations Supervisor

The Four Seasons Hotel Moscow is located in the heart of the city and the building itself is a reflection of a legendary former Moskva Hotel back in 1935.

Our current team of almost 300 hospitality industry professionals is striving for the exceptional service to be delivered to our precious guests while creating an atmosphere of home far from home.

We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests.

• Supervises Guest Experience Team operation and workflow to maximize guest satisfaction
• Coaches Guest Experience team to achieve Core and Service Culture standards
• Assists customers in all inquiries in connection with hotel services
• Resolves customer complaints
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Coordinates departments to anticipate our customers' expectations and ensure continuity of service from their pre-stay until after their stay
• Actively pursues chances to create guest-centric experiences throughout all facets of the hotel
• Brings new initiatives and special touches to elevate and enhance guest experience
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Front Office and Guest Services department and ensures lobby presence

Skills & knowledge required:

• Reading, writing and oral proficiency in English and Russian language;
• Excellent communication skills;
• Minimum of 1 year Guest Relations experience, in Front Office or Concierge teams