Lansoft. We provide companies with upscale experts and product development from idea to market. We create and deliver result-oriented solutions and services, keeping pace with cutting-edge innovation and maintaining lasting relationships that help meet our clients’ long-term goals.
Client headquartered in Germany is a leading Full Service Payment Provider operating across three continents.
To strengthen our team at the Minsk office, we are inviting an IT Support Specialist on a full-time basis.
Your Responsibilities:
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Independently manage client relations, building trust and long-term partnerships
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Provide phone support to B2B customers
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Actively and professionally expand the client base through proactive outreach
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Conduct training sessions for clients
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Play a key role in client support as an internal account manager within the team
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Deliver IT solutions that increase client efficiency and competitiveness in the online business landscape
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Analyze client needs, focusing especially on company products
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Independently develop customer strategies and implement action plans using available support tools, coordinating projects effectively
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Complaint management, problem resolution, and detailed responses to resolve issues through platforms like Trustpilot, Google, Klacht, and others
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Maintaining and enhancing the company's online reputation
Your Profile:
- Excellent spoken and written proficiency in German and/or English, supported by certification
- Economic education and experience in banking (payment systems) - nice to have
- Work in the office!
- Comfortable handling phone calls and quick at understanding information and situations
- Proactive, communicative, and results-oriented
- Customer-centric with a passion for helping clients
- Experience in chat and email communication
- Previous customer support experience is a plus
What We Offer:
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Competitive salary with long-term career growth opportunities
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Work in an international, open-minded, creative, and friendly environment with a motivated team
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Improve language skills and experience international cultures
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Health insurance coverage
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Team-building events
The workplace is planned to be created.