Front Office Supervisor

• Supervise and coordinate the activities of front desk staff to ensure efficient check-in/check-out procedures.

• Provide training, guidance, and support to front desk team members.

• Manage guest reservations, cancellations, and billing processes accurately.

• Address and resolve guest complaints and concerns promptly and professionally.

• Ensure the front desk area is tidy, organized, and stocked with necessary supplies.

• Monitor guest satisfaction levels and implement service improvements.

• Maintain knowledge of hotel amenities, services, and policies to assist guests effectively.

• Prepare and manage shift schedules for front desk staff.

• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.

• Ensure compliance with hotel policies, safety, and security procedures.

• Minimum of 2 years in a similar position in a high volume internationally recognized luxury hotel chain

• Basic computer skills

• Able to read and write excellent Uzbek, English, Russian and preferably another language

• High school or equivalent education required.

• Communication skills
• Organisational skills
• Guest focus
• Discipline
• Build relationships
• Facilitate open communication
• Foster teamwork
• Promote team diversity
• Customer service orientation​​​​​​​

• Accommodation on the employer's premises.
• Salary: competitive, discussed after interview.
• Opportunities for career advancement and corporate training.
• Additional benefits: discounts on services, meals, insurance.
• Additional benefits: discounts on services, meals.
• Opportunity to work at a high-end resort with international service standards and a premium guest experience.​​​​​​​