Driver Relations Agent

Driver Relations Agent

Position Overview

We are seeking a dedicated and proactive Driver Relations Agent to serve as the primary point of contact for our drivers. This role is responsible for listening to driver concerns, resolving issues efficiently, and acting as a communication bridge between drivers and internal departments.

The ideal candidate is empathetic, solution-oriented, and able to handle challenges with professionalism and confidence.

Key Responsibilities

• Serve as the main contact for driver inquiries, concerns, and complaints

• Actively listen and document all driver issues accurately

• Coordinate with dispatch, safety, payroll, HR, and other back-office teams to resolve concerns in a timely manner

• Follow up with drivers to ensure full resolution and satisfaction

• Escalate urgent or complex matters to management when necessary

• Maintain detailed and organized records of driver interactions

• Identify recurring issues and recommend process improvements

• Support driver retention efforts and contribute to a positive work environment

• Promote clear, respectful, and effective communication across departments

• Assist in conflict resolution between drivers and internal teams

• Previous experience in transportation, logistics, fleet operations, or customer service preferred

• Strong verbal and written communication skills

• Excellent active listening abilities

• High emotional intelligence and conflict resolution skills

• Strong problem-solving mindset

• Ability to remain calm under pressure

• Organized and detail-oriented

• Professional attitude and strong sense of accountability

• Ability to handle sensitive and confidential information

What We Offer

• Modern and comfortable office environment

• Opportunity to grow with a fast-developing company

• Competitive salary based on experience

• Supportive and collaborative team culture

• Real opportunity for long-term career growth and advancement