Front Office Manager

Responsibilities

• Oversee daily front office operations to ensure excellent guest service and smooth workflow.
• Supervise reception, reservations, concierge, and guest relations activities.
• Ensure all guests are welcomed professionally and assisted promptly.
• Handle guest complaints, requests, and special arrangements efficiently.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Monitor room availability, occupancy, and reservation systems.
• Train, guide, and evaluate front office staff performance.
• Prepare operational reports and maintain accurate records and documentation.
• Ensure compliance with company policies, hospitality standards, and operational procedures.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.
• Minimum 3–5 years of experience in front office or hotel operations.
• Strong leadership and customer service skills.
• Excellent communication and interpersonal abilities.
• Familiar with hotel reservation systems and front office procedures.
• Able to work under pressure and handle operational challenges effectively.
• Good verbal and written communication skills in English and Russian
• Professional appearance and positive attitude

Conditions:

• Official employment
• Work schedule: five-day work week (5/2);
• Freedom of decision-making and influence on strategy
• Opportunity for career advancement
• A team ready to grow and scale
• Lunch provided by the company
• Coffee, tea, and timely, stable wages