Customer Support Manager — Online B2B Global Hotel Bookings

Responsibilities:

Lead customer service and booking operations for a global B2B hotel booking platform, ensuring high service standards, SLA compliance and effective incident resolution across multiple markets and time zones.

Requirements:

Minimum 5 years’ experience in global B2B online travel operations management.

Proven experience leading customer service and remote service support teams in high-volume, live booking environments.

Strong knowledge of SLA management, workforce planning, incident resolution and process improvement.